SDR-OMNI Support and Warranty Plans
Tel-Instrument offers flexible support and extended warranty options for SDR-OMNI and SDR-OMNI/MIL avionics test sets.
Customers may select a comprehensive SDR Care Plan combining scheduled factory calibration, warranty protection, and covered repair services, or purchase Extended Warranty coverage without scheduled calibration.
SDR Care Plans are structured around the recommended two-year calibration interval and provide coverage through Year 2, Year 4, or Year 6 from the original equipment purchase date.
Every eligible SDR-OMNI and SDR-OMNI/MIL includes a standard 2-Year Limited Factory Warranty at no additional charge.
The recommended factory calibration interval is once every two years.
Care Plan coverage and calibration schedules are based on the original equipment purchase date.
SDR Care Plans
SDR Care Plans combine scheduled factory calibration with factory warranty protection and covered repair services during the selected total plan period.
The plan name identifies the total Care Plan period from the original equipment purchase date. The included standard 2-year warranty is credited toward the selected plan period and is not charged again.
SDR Care Plan Through Year 2
Includes the first scheduled factory calibration at approximately Year 2 while the equipment remains protected by its included standard 2-Year Limited Factory Warranty.
This plan does not add extended warranty years.
- Standard factory warranty through Year 2, included with the equipment
- One scheduled factory calibration at approximately Year 2
- NIST-traceable calibration certificate
- Warranty-covered repairs and labor during the standard warranty period
- Replacement of defective covered parts
- Technical support
- Applicable firmware and software updates
SDR Care Plan Through Year 4
Provides Care Plan protection through Year 4, including two scheduled factory calibrations and two additional years of warranty coverage beyond the included standard warranty.
- Standard factory warranty through Year 2
- Extended factory warranty through Year 4
- Factory calibrations scheduled at approximately Years 2 and 4
- NIST-traceable calibration certificates
- Warranty-covered repairs and labor
- Replacement of defective covered parts
- Technical support
- Applicable firmware and software updates
SDR Care Plan Through Year 6
Provides the maximum available Care Plan protection through Year 6, including three scheduled factory calibrations and four additional years of warranty coverage beyond the included standard warranty.
- Standard factory warranty through Year 2
- Extended factory warranty through Year 6
- Factory calibrations scheduled at approximately Years 2, 4, and 6
- NIST-traceable calibration certificates
- Warranty-covered repairs and labor
- Replacement of defective covered parts
- Technical support
- Applicable firmware and software updates
Scheduled Factory Calibration
SDR Care Plan calibration schedules are tied to the original equipment purchase date and are established at approximately two-year intervals during the selected plan period.
The calibration schedule is not extended or reset based on the date the equipment is returned for calibration.
An SDR purchased in January 2027 with an SDR Care Plan Through Year 6 is scheduled for factory calibration at approximately Years 2, 4, and 6 from the January 2027 purchase date.
If the customer returns the equipment late for a scheduled calibration, the Care Plan expiration date and future calibration schedule remain based on the original purchase date.
SDR Care Plans do not exceed six total years from the original equipment purchase date.
What SDR Care Plans Include
- Factory warranty coverage applicable to the selected total plan period
- Scheduled factory calibrations identified in the selected plan
- Warranty-covered repairs and labor
- Replacement of defective covered parts
- Technical support from Tel-Instrument
- Applicable firmware and software updates
- NIST-traceable calibration documentation
What Is Not Covered
- Shipping, freight, customs, duties, or transportation costs
- Batteries, which carry a separate 90-day limited warranty
- Accidental or physical damage
- Abuse, misuse, or improper operation
- Unauthorized repairs or modifications
- Damage caused by operation outside published environmental specifications
- Missing accessories, cables, or consumable items unless specifically covered
- Expedited service
- Loaner or replacement equipment
An SDR Care Plan may be purchased with a new SDR-OMNI or SDR-OMNI/MIL or added within one year of the original equipment purchase date.
Each Care Plan must be associated with an eligible equipment serial number.
Care Plan coverage, expiration, and scheduled calibration dates are based on the original equipment purchase date. Final coverage terms are subject to the applicable Tel-Instrument quotation and Care Plan terms.
SDR Extended Warranty
Customers who prefer to purchase calibration separately may select Extended Warranty coverage for an eligible SDR-OMNI or SDR-OMNI/MIL test set.
Extended Warranty durations identify the number of additional warranty years purchased beyond the included standard 2-Year Limited Factory Warranty.
Extended Warranty is available in one-year increments for Years 3, 4, and 5, with a maximum of three additional warranty years.
SDR Extended Warranty - 1 Additional Year
Extends factory warranty protection for one additional year beyond the included standard 2-year warranty.
- Standard factory warranty through Year 2
- Additional factory warranty coverage through Year 3
- Warranty-covered repairs and labor
- Replacement of defective covered parts
SDR Extended Warranty - 2 Additional Years
Extends factory warranty protection for two additional years beyond the included standard 2-year warranty.
- Standard factory warranty through Year 2
- Additional factory warranty coverage through Year 4
- Warranty-covered repairs and labor
- Replacement of defective covered parts
SDR Extended Warranty - 3 Additional Years
Extends factory warranty protection for the maximum available three additional years beyond the included standard 2-year warranty.
- Standard factory warranty through Year 2
- Additional factory warranty coverage through Year 5
- Warranty-covered repairs and labor
- Replacement of defective covered parts
SDR Extended Warranty coverage does not include scheduled calibration services or NIST-traceable calibration certification.
Calibration services may be purchased separately.
Authorized Warranty and Care Plan Service
All warranty-covered repairs, Care Plan repairs, and related internal service must be completed by Tel-Instrument Electronics Corp. or a Tel-Instrument Authorized Service Center.
Repairs, modifications, or internal service performed by an unauthorized facility may affect or void remaining warranty or Care Plan coverage.
Extended Warranty coverage may be purchased with a new SDR-OMNI or SDR-OMNI/MIL or added within one year of the original equipment purchase date.
Coverage is associated with the eligible equipment serial number and begins immediately following expiration of the standard 2-Year Limited Factory Warranty.
Extended Warranty coverage does not extend or reset based on equipment repair, calibration, or service dates.
Request an SDR Care Plan or Extended Warranty
Contact Tel-Instrument Sales to add an SDR Care Plan or Extended Warranty to a new equipment purchase or to determine whether an existing SDR-OMNI or SDR-OMNI/MIL is eligible for coverage.