General Support Contacts
Product Support & Lifecycle Services
MISSION READY. SUPPORTED FOR LIFE.
At Tel-Instrument Electronics Corp., we understand that your avionics test equipment is mission-critical. Whether supporting military operations, commercial aviation, OEM manufacturing, or depot maintenance, equipment downtime is not an option.
Our Product Support team is committed to maximizing the performance, reliability, and service life of every Tel-Instrument product through comprehensive lifecycle support.
Technical Support
Need assistance operating your equipment, troubleshooting a problem, or answering a technical question?
Our experienced engineering and Product Support team can assist with product operation, troubleshooting, software and firmware assistance, application support, and product configuration.
Repair & Calibration Services
Whether your equipment requires scheduled calibration, repair, warranty evaluation, or service information, our Repair & Calibration team is here to help.
Factory services may include calibration, repair, performance verification, firmware updates, calibration certificates, and warranty evaluation.
Need an RMA? / RMA
When equipment needs to be returned to the factory, begin by requesting a Return Material Authorization (RMA).
Our Product Support team will review your request and provide an RMA number, shipping instructions, and warranty review if applicable.
Product Support Plans
Protect your investment with Tel-Instrument Product Support Plans. Available plans may include scheduled factory calibration, extended warranty coverage, priority technical support, preventive maintenance, discounted repair services, and software updates.
Product Documentation
Access product manuals, specification sheets, software updates, firmware releases, and technical documentation.
Training Resources
Factory training and product familiarization are available for operators, technicians, and maintenance personnel. Training can be customized for commercial, military, OEM, and depot maintenance organizations.
