Test Set News and Updates
RMA and Warranty Form
Important – Return Material Authorization (RMA) Required
Do not ship equipment to Tel-Instrument Electronics Corp. until an RMA number has been issued.
An approved Return Material Authorization (RMA) is required for all equipment being returned for repair, calibration, warranty evaluation, or other factory service. Equipment received without an authorized RMA number may experience processing delays or be returned to the sender.
⚠ International Customers
Please contact Tel-Instrument before shipping any military product which is ITAR controlled to our factory.
We will provide the proper shipping instructions and documentation to help prevent customs delays, export compliance issues, or shipment confiscation. Certain products may be subject to U.S. export regulations, including ITAR requirements.
International Shipping & Temporary Import Guide (PDF
Warranty, Repair & Calibration RMA Request
Factory Service from the Original Manufacturer
Tel-Instrument provides factory repair, warranty evaluation, and calibration services for supported Tel-Instrument avionics test equipment.
To return equipment for service, calibration, or warranty review, please submit a Return Material Authorization (RMA) request before shipping any unit to our facility.
When to Request an RMA
Please request an RMA for:
- Factory calibration
- Equipment repair
- Warranty evaluation
- Troubleshooting and service inspection
- Product updates or service-related modifications
Before Shipping Your Equipment
To help us process your request quickly, please include:
- Model number
- Serial number
- Company name and contact information
- Description of the issue or requested service
- Purchase order information, if applicable
- Return shipping instructions
Factory Calibration
Tel-Instrument factory calibration includes operational verification, performance testing, and calibration documentation using approved procedures and traceable standards.
Factory Repair
Factory repair services are performed by technicians familiar with Tel-Instrument products, supported by engineering, original documentation, and product-specific test procedures.
Warranty Evaluation
If your equipment may be covered under warranty, Tel-Instrument will evaluate the unit and determine warranty applicability based on the product condition, warranty period, and nature of the failure.
Request an RMA
To begin the process, complete the RMA request form below. Once submitted, our Product Support team will review your request and provide further instructions.
For questions before submitting an RMA, please contact Tel-Instrument Product Support.
* indicates required field
General Support Contacts
Product Support & Lifecycle Services
MISSION READY. SUPPORTED FOR LIFE.
At Tel-Instrument Electronics Corp., we understand that your avionics test equipment is mission-critical. Whether supporting military operations, commercial aviation, OEM manufacturing, or depot maintenance, equipment downtime is not an option.
Our Product Support team is committed to maximizing the performance, reliability, and service life of every Tel-Instrument product through comprehensive lifecycle support.
Technical Support
Need assistance operating your equipment, troubleshooting a problem, or answering a technical question?
Our experienced engineering and Product Support team can assist with product operation, troubleshooting, software and firmware assistance, application support, and product configuration.
Repair & Calibration Services
Whether your equipment requires scheduled calibration, repair, warranty evaluation, or service information, our Repair & Calibration team is here to help.
Factory services may include calibration, repair, performance verification, firmware updates, calibration certificates, and warranty evaluation.
Need an RMA? / RMA
When equipment needs to be returned to the factory, begin by requesting a Return Material Authorization (RMA).
Our Product Support team will review your request and provide an RMA number, shipping instructions, and warranty review if applicable.
Product Support Plans
Protect your investment with Tel-Instrument Product Support Plans. Available plans may include scheduled factory calibration, extended warranty coverage, priority technical support, preventive maintenance, discounted repair services, and software updates.
Product Documentation
Access product manuals, specification sheets, software updates, firmware releases, and technical documentation.
Training Resources
Factory training and product familiarization are available for operators, technicians, and maintenance personnel. Training can be customized for commercial, military, OEM, and depot maintenance organizations.
