RETURN MATERIAL AUTHORIZATION ALL TEST SETS BEING RETURNED TO TEL-INSTRUMENT ELECTRONICS CORP. MUST HAVE AN RMA NUMBER ASSSIGED and A COPY OF THE RMA FORM SHIPPED WITH THE TEST SET.
PLEASE FOLLOW THE INSTRUCTIONS BELOW TO RECEIVE YOUR AUTHORIZATION. UNITS RECEIVED WITHOUT AN RMA WILL BE RETURNED TO THE CUSTOMER AS-IS. Thank you for your purchase of a Tel-Instrument Electronics Corp. Test Set. Occasionally, there may be a need to service, calibrate, and repair your product. All test sets returned to Tel-Instrument Electronics Corp. will require and be assigned an RMA (Return Material Authorization) before the unit is sent in for service. To start the process, simply fill out the form below as complete as possible. Please include pictures or documents if needed.
Once your request is received and reviewed, approved requests will receive an RMA# via email, along with the complete shipping and labeling instructions.
PLEASE FOLLOW ALL INSTRUCTIONS OR DELAYS WILL OCCUR. Do not return a Test Set for service without an RMA Number ASSIGNED. Please wait until you receive confirmation and the assigned number before shipping the unit to Tel-Instrument Electronics Corp.
The Assigned RMA NUMBER must be clearly written and viewable in large letters on the outside of the shipping container. NOTE: ALL MILITARY/DEFENSE UNITS CONTROLLED UNDER THE USML MUST BE RETURNED IAW CUSTOMS REGULATIONS FOR THE TEMPORAY IMPORT OF UNCLASSIFIED ITAR ITEMS UNDER EXEMPTION CLAUSE 124.3(a)(1) AND ALL "CUSTOMS' PAPERWORK MUST STATE THAT EXCLUSION. FAILURE TO FOLLOW THIS WILL RESULT IN YOUR UNIT BEING HELD AND A NEW LICENSE FROM THE DEPARTMENT OF STATE WILL BE REQUIRED. PLEASE DOWNLOAD THE ATTACHED GUIDE FOR MORE INFORMATION IN THE PROPER HANDLING OF TEMPORARY IMPORTS OF DEFENSE ARTICLES PROVIDED BY THE US DEPARTMENT OF STATE.  * indicates required field |
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Thursday, 10 October 2024